Shipping & Return Policy
Shipping & Returns Policy:
At TechNova, we want to make your shopping experience simple, secure, and hassle-free. Our Shipping & Returns Policy explains our delivery process, returns, refunds, and customer support. Please review the information below before placing your order.
Shipping Policy
We are pleased to offer FREE STANDARD SHIPPING on eligible orders. Your order will be carefully processed and delivered directly to your provided address.
Delivery Options
✅ Standard Shipping – FREE
✅ Express Shipping – 2.50$
⏳ Delivery Timeframe
Orders are generally processed within 1–2 business days after payment and order confirmation.
Standard Shipping: Approximately 7–15 business days
Express Shipping: Approximately 3–8 business days, depending on your location and courier service.
Please note that delivery times may occasionally be affected by customs clearance, weather, holidays, courier delays, or other circumstances outside our control.
📦 Order Tracking
Once your order has been dispatched, you will receive your tracking information through the contact details provided at checkout.
You can use the tracking number to monitor the progress of your shipment.
🌎 International Shipping
TechNova ships to supported locations internationally. Shipping availability may vary depending on the destination, product, and applicable courier restrictions.
Any customs duties, taxes, or import charges imposed by the destination country may be the responsibility of the customer.
Returns & Refunds Policy
At TechNova, customer satisfaction is important to us. We accept returns only when the product meets the conditions outlined below.
✅ Return Conditions
✔ Return requests must be submitted within 3–5 business days of delivery.
✔ The product must be unused and returned in its original packaging.
✔ For damaged or defective products, customers may be required to provide clear photos or videos showing the issue.
✔ Returns are generally accepted for damaged, defective, or incorrect products.
❌ Returns due to change of mind, incorrect selection, or personal preference may not be eligible.
⚠️ A 10–15% restocking fee may apply where applicable.
📦 Return Shipping
If an item is returned because it is damaged, defective, or incorrectly supplied by TechNova, we will review the situation and determine the appropriate solution.
For other eligible returns, the customer may be responsible for the return shipping costs.
How to Request a Return
To request a return or report a problem with your order:
Contact: technovasupport7@gmail.com
Contact TechNovaSupport with your order number.
Explain the reason for your return request.
Provide photos or videos if the product is damaged or defective.
Wait for return approval and instructions.
Send the product to the return address provided by our support team.
Once the returned product has been received and inspected, we will process the applicable refund or replacement.
Important: Please do not send an item back before receiving return instructions from TechNovaSupport.
Refunds
Once an approved return has been received and inspected, eligible refunds are generally processed within 3–5 business days.
Depending on the original payment method, your refund may be issued through:
Bank Transfer
Credit Card
Debit Card
Other available payment methods
The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
⚠️ Important Notes
❗ Please contact TechNovaSupport as soon as possible if your package arrives damaged.
❗ Shipping charges may be non-refundable where applicable.
❗ Customers should inspect their order shortly after delivery.
❗ We cannot guarantee delivery dates because courier and customs delays may occur.
❗ Products must meet our return conditions before a refund or replacement can be approved.
❗ Please keep your order number and shipping information available when contacting support.
Security & Customer Trust
At TechNova, we are committed to providing a reliable and customer-focused shopping experience.
✅ Quality products
✅ Customer-focused service
✅ Clear shipping and return procedures
✅ Dedicated TechNovaCustomerSupport
✅ Secure and convenient shopping experience
Your satisfaction is important to us.
❌ Chargeback Policy
Before initiating a chargeback with your bank or payment provider, please contact TechNovaCustomerSupport.
Most order-related concerns can be resolved directly through our support team. We encourage customers to give us the opportunity to investigate and resolve any issue before submitting a chargeback.
Customer Support
Have a question about your order, delivery, return, or refund?
Our TechNovaSupport team is here to help.
Customer Support: technovasupport7@gmail.com
Please include your order number whenever contacting us so that we can assist you more quickly.
Thank you for choosing TechNova.
We appreciate your trust and look forward to providing you with a smooth and reliable shopping experience.
TechNova — Smart Technology. Simple Shopping.